Browse our FAQ page to find out more!
Scroll down for answers to a range of garage door related FAQs, provided directly by our technicians who have years of experience in the field.
Are some parts of my garage door more important than others?
Garage door springs are extremely important since they are responsible for the lifting and closing of your door, the opener on the other hand, makes the automatic operation possible. However, the truth is, without all the smaller components that make up your garage door, the system as a whole would become unreliable and potentially unsafe...so it is all important!
Which insulated material is best for my garage door?
Manufacturers use either polystyrene or polyurethane insulated materials to insulate garage doors. The latter is usually the best option when it comes to energy efficiency but can also be a bit more expensive. It's bonded directly to your garage door, increasing stiffness and resistance. It can also help lower the volume of your door when opening and closing as it reduces the level of vibrations and shaking.
Why isn't the door moving when the opener's motor is working?
In this case, the issue may be with the drive of the opener. It is also possible that a moving gear has broken. In general, most modern openers are designed not to run when there is a broken garage door part which interferes with movement. If you experience this problem, just give our technicians a call.
What is the emergency release kit for?
Modern garage doors come equipped with an emergency release kit which provides you with the ability to open your door quickly in the event of an emergency or power cut. You should always refer to your owner's manual to confirm you know how to use this function if necessary.
What is a belt-drive opener?
A belt-drive opener is a type of garage door opener that is similar to a chain-drive. But instead of using chains to operate, it uses a rubber belt. According to our experts, while this type seems to be identical to a chain-driven garage door opener, it produces virtually no noise since there is no metal contact.