Customer Issue: One of the customer’s automatic garage door springs broke overnight. It happens.
Our Solution: The broken torsion spring had a part that was still visibly stressed, so our technicians had to take extra care with gradual tension release and unspooling. The other spring came off easily, and both spindles were cleaned and oiled before getting their new springs installed and torsion caps replaced.
Garage Door Troubleshooting
Customer Issue: The customer started noticing strange sounds during his garage door’s operation, as well as slightly slower opening and closing speed.
Our Solution: Mr. Weintraub’s system had several minor issues, including a warped track that our team straightened and a rusted door hinge that we replaced. We also reminded the customer that routine maintenance every six months can prevent things from getting worse again.
Customer Issue: Lift cable broke.
Our Solution: Before replacing the broken cable, we first examined the springs (which turned out to be fine) and the cable on the opposite side of the door. It proved to be extremely frayed, so we removed it as well and installed new cables at both sides.
Customer Issue: Worn out rollers.
Our Solution: The door was only getting stuck on the left vertical track, so we inspected the rollers on that side and discovered they'd become quite severely worn. We replaced them with new ones and then made sure the door was able to move smoothly once again.
Customer Issue: Wanted an opener installed.
Our Solution: We recommended several different models that could make this customer's daily routine a lot more convenient. He ended up going with the LiftMaster 8155W 1/2 HP AC Belt Drive Wi-Fi Garage Door Opener, which we proceeded to install at his home. Before leaving, we made sure the customer knew how to use every feature and gave him a few maintenance tips that could help the unit perform to the best of its abilities.